According to a new report, IT Outage Impact Study 2019 from LogicMonitor, 97% of UK businesses have experienced IT outages and brownouts. Yet according to the provider of a SaaS-based performance monitoring platform for enterprise IT and IT service providers, more than half (53%) of these are avoidable.
The report found that the most common causes of disruptive downtime are network failure, software malfunction, usage spikes/ surges, third-party provider outages, human error and configuration error. LogicMonitor suggests that many of these incidents could be avoided by identifying when critical hardware or software performance is trending steadily downwards or when usage is trending towards a danger level (e.g. when there is more traffic than the network can efficiently handle or when a primary storage share is running out of space).