Capital Document Solutions, Scotland’s largest independent office equipment dealer, has selected Vantage Online, Asolvi’s cloud-based service management solution for the MPS sector, to support business operations and help deliver its entire range of product and service offerings.
Before choosing Vantage Online, Capital was using Microsoft Dynamics 2009 (AX). However, as a decade-old on-premises ERP tool, it had started to show limitations that were impacting business operations.
“We had to invest in the development of bespoke functionality to make AX compatible with our meter billing system and logistics department,” Solutions Delivery Manager Graham Thompson, explained. “If further changes were needed, we would have required significant additional investment and could have incurred considerable disruption to our daily operations. We would also have had all the server management costs and headaches that are associated with a legacy on-premises solution.”
Capital considered several options and chose Vantage Online because it is designed specifically for the MPS industry. Thompson said: “We get key functionality like meter billing, help-desk ticketing, engineer scheduling and a customer portal straight off-the-shelf in a single platform – without having to look for external solutions or commission bespoke bolt-ons. It’s straightforward to carry out the everyday tasks such as adding new users and setting permissions. It is also easy to integrate with other software in our business. As such, we’re planning to integrate Vantage Online with our new financial solution, which will help to streamline our invoicing and financial processes.“
The management team at Capital are confident that Vantage Online will begin to deliver significant benefits in the coming weeks and months. Limitations to the legacy software mean that hardware and service calls are handled in different systems, however Vantage Online allows all customer calls to be managed and logged within a single platform. Capital will also use Vantage Online to centralise all customer and product information on a single database. In addition, the solution will enable managers to create detailed reports and analysis.