HP PageWide A3 devices launched with added security features and, from next year, enhanced monitoring and support
At the HP Reinvent World Partner Forum 2017, which took place earlier this month in Chicago, HP invited print partners to ‘Reinvent How the World Prints’.
To help them do this, it announced both a number of new services to enhance printer security, mobility, servicing and support and the long awaited availability of the first A3 devices to feature HP PageWide inkjet technology, originally flagged up in September 2016.
In total, HP is bringing out seven A3 colour devices based on PageWide technology, an economical, energy- efficient, low maintenance alternative to toner for the production of professional-quality colour documents.
The printers and MFPs are available now, in different versions for transactional (Pro) and MPS (Enterprise) channels and in a variety of configurations.
Enterprise models are faster and benefit from additional security features, including HP Connection Inspector, which will form part of a FutureSmart firmware update due to be released later this year. From Spring 2018, they will also offer improved device monitoring and support through Smart Device Services 2.0 (see below).
New Enterprise devices include: one printer, the HP PageWide Enterprise Color 765dn (75ppm in General Office mode); and two MFPs, the HP PageWide Enterprise Color MFP 780dn (65ppm in General Office mode, 4.3in colour touchscreen and 1,200 sheet input, expandable to 4,000 sheets) and the HP PageWide Enterprise Color Flow MFP 785f (75ppm in General Office mode, 8in colour touchscreen, 4,000 sheet input, four-corner stapling and offset stacking, and HP Scan and I.R.I.S. Readiris Pro OCR software for capturing and editing text from scanned documents).
Transactional Pro models include: two printers, the HP PageWide Pro 750dn (55ppm) and 750dw (55ppm, wireless); and two MFPs, the HP PageWide Pro MFP 772dw (55ppm in General Office mode, 4.3in colour touchscreen and 1,200 sheet input, expandable to 4,000 sheets) and the HP PageWide Pro MFP 777z (65ppm in General Office mode, 8in colour Touchscreen, 4,000 sheet input and four-corner stapling and offset stacking)
The availability of PageWide technology in A3 devices is a significant development for HP, which since September 2016 has been building a partner network to take them to market, in addition to HP direct sales. The benefits of PageWide technology, combined with HP’s existing and newly announced security, mobility and device management capabilities, really do give resellers the chance to ‘reinvent how the world prints’.
HP also announced a number of other hardware devices including workflow scanners, the Digital Sender Flow (A4) and the ScanJet Enterprise Flow (A3), and colour laser printers/MFPs for consumers and micro-businesses, the HP Color LaserJet Pro MFP M180/181 series and HP Color LaserJet Pro MFP M280/281 series printers with JetIntelligence cartridges and easy mobile printing via HP Smart App.
Security & Support
PageWide technology is not the only way HP is differentiating itself in a crowded market. It has also made printer security a key selling point, with features like HP Sure Start, Run-time intrusion detection and whitelisting embedded in its print devices.
This autumn, it is enhancing printer security further, with the launch of HP Connection Inspector. Created by HP Labs, this intelligent embedded security feature inspects outbound network connections (typically abused by malware), determines what is normal and then stops suspicious activity. If a printer is compromised, HP Connection Inspector will automatically trigger a reboot to initiate HP Sure Start self-healing procedures, all without IT intervention.
Most of the other solutions and services announced at the HP Partner event are scheduled to be launched next year, including new solutions for mobility, digitisation and servicing.
HP is addressing the growing requirement for enterprise mobility and collaboration with a new cloud printing solution due to be launched in Spring 2018. Replacing traditional drivers and mobile apps, HP Roam enables mobile workers to submit print jobs to the cloud from any device (mobile or desktop) simply by selecting HP Roam instead of a specific printer.
Print jobs are added to the user’s personal print queue, from where they can be retrieved and printed on any HP Roam-enabled printer in the office, home or public site, with secure authentication by mobile device, PIN or ID card.
Through a combination of auto-discovery, GPS and Bluetooth technologies, the HP Roam app will alert a user when they are within six metres of any HP Roam-enabled printer. It will also show nearby public print locations in hotels, libraries, airports and other places.
HP is encouraging resellers to use HP Roam to differentiate their managed print services and to simplify the print experience for customers when it becomes available next year.
A third area of concern for customers, alongside security and mobility, is digitisation. This, HP is addressing through the HP Solutions Hub, an open platform architecture that allows for the creation of deeply integrated workflows that include mobile access as well as traditional sign-in.
The workflow optimisation platform includes connectors and templates that HP partners can use to create custom workflows for organisations in paper-centric verticals, such as healthcare, legal and financial services.
Servicing & Support
Another significant introduction slated for next Spring is Smart Device Services 2.0. Due to be delivered as part of HP’s existing third party fleet management software, this set of cloud tools and device-based sensing capabilities leverages the power of IoT, big data, machine learning and predictive diagnostics to maximise device uptime and reduce servicing and support costs.
Key capabilities include:
Parts failure prediction, with device components monitoring and chance-of-failure predictions to optimise service calls and parts planning;
Enhanced diagnostics, with scanner dust detection, a print engine failure sensor for core engine issues and improved problem analysis capabilities for unresponsive devices;
Fleet optimisation, with remote remediation and expanded HP fleet support;
Enhanced collection and billing, with detection and notification when the data collection agent (DCA) or devices go offline, or when a printer’s serial number is cleared;
Device health alerts, including the ability to select which events trigger real-time alerts and to detect when service counts for long life consumables are not reset after replacement; and
Service requests via a ‘Report A Problem App’ on the device control panel that customers can use to communicate with the reseller when printing problems occur.
To find out more about HP’s new printers and solutions, please visit