Cloud contact centre solutions provider, Cirrus, has appointed Steve Miller as its first Head of Customer Success to strengthen relationships with the company’s growing list of clients.
Prior to joining Cirrus, Miller held several consultative roles in organisations such as Vodafone Business and KGT Advisory Services. Over his career, he has focused heavily on client engagement, forming a clear picture of what true customer success looks like.
He said: “Customer engagement is a critical part of any business. The primary goal is to form strong relationships and become trusted advisors. And as with any relationship, it’s a two-way street and it is our role to proactively advise them on ways they can improve their processes and formulate coherent road maps for their ongoing development. Cirrus has excelled in forming those all-important trusting relationships with its customers, so now it’s time to take it one step further – and I’m excited to be a part of it.”