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CityFibre introduces 90-day grace period

CityFibre has announced a new initiative that helps channel partners support business customers during the COVID-19 impact by deferring billing on new Gigabit Ethernet installations for up to 90 calendar days.

The 90-day grace period applies from the installation date of new orders of CityFibre Ethernet Flex 1Gbps and CityFibre 1Gbps bearer based Ethernet circuits, unless the customer requests the connection be activated sooner because they have returned to working from their premises. The initiative currently covers orders placed until the end of May 2020, and also includes existing orders that customers have put on hold.

Head of Wholesale, Andy Wilson said: “We understand the pressure our channel partners and their customers are facing in the current COVID-19 situation and are finding ways to help them and their customers wherever possible. We’ve listened carefully to partners’ experiences and concerns in recent weeks and developed this initiative to help them overcome customers’ fears about progressing with Ethernet installations when they don’t know how soon they’ll be able to return to their normal premises.”