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Cloud-based customer experience solution

Genesys reports record momentum for the PureCloud platform, a unified, all-in-one customer engagement and business communications solution. In the first three quarters of 2018, Genesys signed deals with more than 500 customers globally. In the UK and Ireland alone, the company boosted PureCloud revenue nearly 530% and grew customer wins by nearly 115% compared with the same period last year.

This makes PureCloud one of the fastest growing Software as a Service (SaaS) platforms on the market today. With a proven return on investment (ROI) nearing 600% leading brands of all sizes are choosing PureCloud to avoid the high upfront investment for hardware and software associated with on-premises solutions. The cloud solution enables businesses to engage with their customers via voice, web chat, email and text.

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