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Counting up the years

Wholesale voice and data communications provider Entanet completed its twentieth year of trading at the end of 2016 and marked the New Year announcing that its sales team has chalked up a century of sales service to partners

The connectivity wholesaler ended 2016 on a high, set to cap 20 years of consistent growth by closing in on the £36 million turnover target it set at the start of the year.

(l-r) Oliver Ginger, Technical Support Apprentice, Elsa Chen, CEO, Jak Mason, Technical Support Apprentice, Shannon Thomas, HR Assistant, Tim Robert, HR Manager, Hannah Jinks, Customer Services Apprentice and Daniel Saxon, Customer Services Apprentice
(l-r) Oliver Ginger, Technical Support Apprentice, Elsa Chen, CEO, Jak Mason, Technical Support Apprentice, Shannon Thomas, HR Assistant, Tim Robert, HR Manager, Hannah Jinks, Customer Services Apprentice and Daniel Saxon, Customer Services Apprentice

Last year was one that featured a number of outstanding achievements for the company. Key successes include: year-on-year revenue growth of over 12 per cent (forecast), achievement of the BS EN ISO 9001:2015 quality management accreditation, launch of a new synergi partner portal to make it even easier for partners to do business, creation of an apprenticeship scheme, an increase in headcount from 100 to 115, and four industry awards.

Chief Executive Elsa Chen said that the company’s continued success has been driven by its partners and that its firm commitment to its channel would remain to be at the heart of its strategy.

“The success of Entanet is wholly dependent on the success of our partners,” she said. “We recognise that resellers need to have confidence, not only in the quality of the services that their suppliers deliver, but also that they understand what’s important in providing connectivity solutions and appreciate the challenges that resellers face today. Our business is built on the strong foundations of solid customer service, network superiority and competitive agility, which is exactly what resellers need to thrive in such a competitive environment.”

Chen added: “The technology and the market is moving even faster now and this is an exciting time for resellers who can identify and capture opportunities. Entanet is well-placed to support them in delivering positive results for their customers by helping them to succeed through the effective use of technology.”

Century of sales service

Entanet started the New Year with a celebration of more than a century of combined experience and commitment to the channel within its sales team. With the turn of the year, the industry experience of the 19-strong team now totals 107 years, underlining the depth of knowledge it can offer to partners.

Sales Manager Paul North, himself a veteran at the company of more than a decade, said: “Entanet has a reputation for recruiting and retaining the best talent. That’s down to our commitment to career development, giving staff responsibility and promoting from within. This provides consistency and enables us to build strong relationships with our partners. We really get to know our partners’ businesses, their objectives for growth and the challenges they face in an increasingly crowded marketplace.”

He added: “The feedback from our partners is that our people are the best in the business. The care and loyalty shown by our staff and the expertise they’ve developed over the years in designing solutions, which are often extremely complex and involve multiple technologies, is one of the main reasons for our continued success.”

Apprenticeship scheme

The company’s newly launched first apprenticeship scheme which has seen Entanet recruit four apprentices across the core business areas of customer services and technical support, was established as part of its commitment to investing in the local community.

“The introduction of our apprenticeship scheme perfectly complements our previously established programme of undergraduate placement and demonstrates our commitment to finding and keeping the best young talent in the local area,” Chen explained. “We’ve been located in Telford for the last 20 years and have no plans to change that as we’re committed to investing in the local economy. As a technology business with a pioneering spirit, we recognise that the best way for us to secure our future with the best is to attract them early in their careers.”

The scheme which runs in conjunction with the Telford College of Arts and Technology (TCAT) is open to those aged 17 and over wishing to pursue a career in the technology industry.

HR Manager Tim Roberts said: “We chose TCAT as our apprenticeship partner because of their superior local reputation and their flexibility in tailoring the customer services and IT professional competence courses to our needs. The four candidates that we’ve hired have settled in extremely well and have demonstrated great skill in learning what each of their roles entails. We’re committed to promoting from within and foresee that each of these individuals will build great careers with Entanet.”

As well as personalised account management and service, Entanet partners have access to product training, business development, sales and technical support, and white-labelled services. There are no minimum sales requirements or investment commitments for resellers who want to become an Entanet partner.

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