This feature allows HP devices running FutureSmart firmware (version 22.214.171.124 or later) to connect and interact with the cloud without the need for any on-premises connector or other local components. The integration is immediately available to all MPS Monitor 2.0 users worldwide. MPS Monitor’s Cloud DCA integration ensures to Managed Print Services Providers maximum reliability and service continuity for their customers, as HP devices with supported FutureSmart firmware are permanently connected with the cloud, regardless of the presence of a DCA on the customer’s network. By activating the HP SDS Cloud DCA, dealers can monitor and manage their customers’ supported devices remotely and comprehensively, lightening all constraints and operational costs of installing and maintaining DCAs.
HP Partners and Resellers can now eliminate inefficiencies in their service processes, providing customers the benefit of all the SDS platform’s advanced capabilities: meter reading, consumable levels, alert management, device reboot, firmware upgrade, remote EWS access, service requests, security policies, remote configuration, and more.
DCAs, even if clustered, can become a point of failure for the entire Remote Monitoring and Management infrastructure. When a DCA is down, the Dealer does not receive data on meters and consumables. As a consequence, invoicing of pages and supplies shipments are mpacted. Moreover, remote service and maintenance operations are not available in the absence of a valid and active local connector. A simple PC or Server shutdown, or maintenance may negatively affect an entire Managed Print Service engagement and create customer dissatisfaction.
Through HP SDS Cloud DCA, devices exchange data continuously with the cloud, without any external interference due to on-premises component failures. Dealers can take advantage of the continuous availability of all the SDS platform’s advanced capabilities, while reducing their Managed Print Services operations costs.
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