Press "Enter" to skip to content

DSales’ big move maintains personal service

Many partners along with industry VIPs and members of the business trade media attended an official Business Hub opening event, hosted by Jonathan Whitworth, founder and Managing Director of DSales on July 6

    • Advertisement
Jonathan Whitworth at the opening event
Jonathan Whitworth at the opening event

This summer saw DSales (UK) move to its new purpose-built DSales Business Hub in Copley near Halifax, West Yorkshire. The new HQ provides 15,000 square feet of space for larger offices, premier showroom and technical training. There is also a marketing department offering media support and colour workshops/webinars to share knowledge, USPs and applications of new products.

The need for larger premises has been driven by DSales’ ongoing sales success requiring the fast-growing company to take control of its own warehousing and hold its own stock of Develop consumables and machines, instead of using offsite third party provision. Coupled with a dedicated Pre-Delivery Inspection Centre for setting-up and customising machines prior to delivery, the warehousing allows closer supervision of machine deliveries, allowing DSales to be even more responsive to requests from dealer partners.

  • Advertisement

The event – which marked the official opening of the DSales Business Hub also saw DSales confirmed as the Official Imaging Partner of newly promoted Huddersfield Town FC. This partnership continues an already established relationship from the Championship into the Premier League, with Develop devices now installed in 10 per cent of Premier League stadiums. Representatives of Huddersfield Town FC were on hand with the Championship Play-Off Trophy, which many of the dealer partners posed with for photos.

The support for Huddersfield Town FC is part of DSales’ extensive corporate social responsibility (CSR) programme. In a presentation to partners, Marketing Manager Glenn Kershaw gave further details of the company’s other CSR activities, as the company is a proud supporter of charities and grass roots sport initiatives. Kershaw explained that DSales’ main corporate charity is Joining Jack which aims to raise awareness and fund research into Duchenne Muscular Dystrophy.

ineo SECURE UK

Dealer partners also saw a presentation of the product and software roadmap for the remainder of 2017. In a significant announcement, Wayne Snell, Product Manager for DSales outlined the launch of ineo SECURE UK, a new chargeable security service. Trained service engineers will configure the security settings of a customer’s ineo A3 or A4 MFP, to maximise the security benefits for that particular customer’s requirements, providing peace of mind that the information on their Develop ineo MFP is secure.

Following completion of the process, an ineo SECURE UK uniquely numbered label is placed on front of the MFP, providing visual evidence of the customised security package so that all users can be confident that any sensitive data passing through the device will stay confidential. The comprehensive suite of optional security features offered by ineo SECURE UK includes:

HDD lock to prevent unauthorised access;

HDD encryption key so data can be stored in a password-protected partition on the hard drive of the MFP, enabling the HDD to overwrite temporary data, which also ensures data is immediately deleted and overwritten as soon as the job is completed; and

Configuring the HDD to automatically delete a job in specified user boxes, system boxes and folders.

During the opening event several dealer partners were rewarded for their loyalty and long-standing commitment to the Develop brand with the presentation of ‘Dealer of the Decade’ awards.

Declaring the new DSales Business Hub officially open, Whitworth stated: “From humble beginnings in a Portakabin, DSales has grown to be a major force in the industry in just ten years.”

He continued: “We are the biggest distributor for Develop systems outside of the German home market. Our new home provides us with the space and facilities we need to take DSales forward to the next level. But as we grow I am determined that we preserve those aspects of our business model which have ensured our success to date. In particular we want to continue to provide a personal relationship with our dealer partners, treating them as the valued customers they are, instead of the impersonal service offered by the large corporate manufacturers. At DSales we remain big enough to provide full sales, marketing and technical support, but small enough to care.”

www.dsales.co.uk