Entanet, a CityFibre company and wholesale provider of full fibre connectivity, has cut the cake with cloud computing specialists Devoteam to celebrate the ‘go live’ of a customer service solution on the ServiceNow platform which will enhance CityFibre’s ambitious full fibre infrastructure roll out, bringing ultrafast Gigabit-capable connectivity to up to five million UK homes and businesses by 2025.
Entanet has worked with Devoteam to create a platform that enables its specialist teams to collate and respond to end-user customers from a single platform that utilises externally facing CASE Management and Customer Service aligned with internal IT Infrastructure Library (ITIL) best practice and processes.
