A recent research study from Epicor revealed that 96% of organisations surveyed worldwide have confidence in their ability to navigate the early stages of the ERP purchase process, from initial evaluation to requirements planning. However, 48% cited a strong need for more support and partnership from their ERP providers during the latter stages of the purchase journey – from implementation, go-live, and ongoing customer care – to ease migration and realise faster time-to-value.
The 2022 Epicor Industry Insights Report surveyed more than 1,350 ERP users to reveal what is driving organisations to look for – and expect more – from their ERP providers, especially critical as organisations are increasingly presented with a growing number of options in making the move to the cloud and expanding technology capabilities beyond traditional ERP.
According to the study, 82% of respondents were operating in a hybrid cloud environment, with 46% either primarily or entirely in the cloud, a slight uptick from survey findings in 2021 which saw a large increase in cloud consideration driven by the pandemic. In fact, 90% of decision makers indicated their move to the cloud was worth the effort, having realised a variety of transformational benefits including improved flexibility and adaptability, better security, simple regulatory compliance, and enhanced business resilience.