Epson has been recognised by Keypoint Intelligence with a Buyers Lab (BLI) Pick Award for its Remote Services solution.
Launched in 2020, Epson’s ERS software provides remote service solutions for office automation dealers, helping to improve the management and efficiency of business inkjet printer fleets.
Enabling remote diagnostics and problem fixes, reducing onsite service requirements and securing higher first-fix rates, this free of charge software helps reduce service cost as well minimising product downtime. It also reduces travel requirements and the environmental impact of journeys made because of service call-outs.
“Businesses are in constant pursuit of a ‘better, faster, less expensive’ way of doing things. They are always asking, ‘How can I do more with less? How can I be better than my competition?’ To many, the answer to both those questions and more is digital transformation,” said Lee Davis, Associate Director of Software/ Scanners at Keypoint Intelligence.