Remote visual support tool
COVID-19 accelerated the development and pilot testing of Konica Minolta’s new remote visual support tool.
As a cloud solution, AIRe Link enables a technical specialist to see what the customer sees, using the camera from the customer’s smartphone or tablet. Rather than installing an application or creating an account, the customer need only click on an invitation link received via SMS and a session opens in their browser. The technical specialist can also use a live pointer or drawing in the snapshot of the customer scene, providing visual navigation during issue analysis and when guiding the customer through the correction procedure.
Using AIRe Link results in the faster identification of issues and very often the remote resolution of problems, helping technicians with less travel, faster troubleshooting, cost reduction and saving in CO2 emissions. It also significantly improves customer satisfaction and safeguards the well-being of service employees. The solution saved more than 1,000 onsite customer visits across Europe during the first four months of internal pilot usage.
After proving its benefits and stability within a closed beta version, Konica Minolta decided to accelerate the development of AIRe Link, and is currently deploying the solution with service teams across Europe. The aim is to increase the efficiency of the Konica Minolta service and support department, whilst ensuring business continuity for the company and its customers, in case of restrictions that do not allow onsite customer visits.
In addition to detecting malfunctions on MFP or production print devices, Konica Minolta is also offering the AIRe Link tool as an open beta solution free of charge to its customers, dealers and external companies.
Ringdale collaborates with Microsoft
Ringdale, the provider of FollowMe is collaborating with Microsoft to integrate with Microsoft’s new Universal Print solution.
Microsoft 365 customers who use the new Universal Print service will be able to incorporate the latest security and data privacy protection policies when printing from both cloud-based and hybrid environments. The FollowMe vendor-neutral platform connects and secures cloud printing for more than 15 different OEM brands to the Universal Print service. Enterprises interested in the Universal Print service will be able to secure their printing with existing print fleets, eliminating additional investments from changing their printer and multifunction device fleets.
“Universal Print was designed to move key Windows Server print functionality to the Microsoft cloud and simplify printing,” said Issa Khoury, Principal Program Manager Lead at Microsoft. “Collaborating with Ringdale offers customers the joint value of Universal Print and FollowMe for added privacy and security.”
Delta has unveiled new smart and energy-efficient solutions for 5G and IoT edge computing, e-mobility, as well as smart manufacturing. These include the SmartNode modularised data centre solution for fast and flexible implementation of energy-efficient edge computing data centres; the UFC200 Ultra-Fast EV charger, a 200kW system especially for charging point operators and fleet managers; and Delta’s DIAStudio Smart Machine Suite, a digital platform that enables efficient machine development and configuration.
Early warning system
LogicMonitor has enhanced its LM Intelligence AIOps early warning system. Its dynamic thresholds functionality, first introduced in December 2019, now includes support for seasonality and rate of change. LogicMonitor’s dynamic thresholds intelligently alert IT teams based on historical performance and newly refined algorithms to help businesses save time, avoid alert fatigue and surface anomalies sooner to proactively prevent downtime.
With the introduction of seasonality support, LogicMonitor’s dynamic thresholds now detect patterns in performance and ensure alerts are triggered for anomalies outside of those patterns. The new rate of change algorithms, added as part of this July 2020 enhancement, detects anomalies in the rate at which a metric value is changing as compared to its normal pattern, to enable users to identify issues before they result in a negative impact to the business.
GoToRoom hardware options
LogMeIn has announced seven new hardware bundles for its GoToRoom huddle, conference and boardroom solution. The new, all-in-one video conferencing offerings from partners Dolby, Logitech and Poly provide flexible choices for home offices to large meeting spaces. In addition, a new partnership with Extron enables custom set-ups for outfitting corporate board rooms.
All GoToRoom bundles will be available for purchase utilising the Room-as-a-Service (RaaS) model which LogMeIn launched in 2019. The RaaS model offers businesses the ability to pay a low all-inclusive monthly rate for both the hardware and software, eliminating the need for large upfront costs when outfitting multiple rooms. RaaS model kits start at just £95 per month, plus the cost of a GoToRoom license, and include a full equipment warranty for the length of the contract, and customers own the equipment at the end of the term.