Brother UK has launched free licenses for its remote diagnostics software to ensure reseller partners can provide maintenance support to their customers, without the need for engineer callouts.
The Remote Panel tool, part of Brother’s software solutions range, is designed to enable resellers to remotely diagnose, troubleshoot and solve any issues that arise with a customer’s printing device. Partners can access and navigate the device’s control panel as they would in person to resolve settings or identify parts for replacement.
Brother UK has made the tool available for free to help minimise printer downtime for essential workspaces and those working from home, while making sure reseller partners and customers can continue to comply with social distancing measures.
All data shared from devices through the Remote Panel is directed through Brother’s highly secure communication channel to ensure customer and reseller IT systems remain safe and secure.