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Global collaboration

Avaya has announced a strategic relationship with Microsoft to create a powerful set of joint cloud communications solutions to define the future of customer and employee experience. 

Benefitting from the complementary strengths of both companies, the joint solutions include the Avaya OneCloud CPaaS (Communications Platform as-a-service) now integrated with voice, video, chat and SMS capabilities of Microsoft Azure Communication Services for combined global reach, scale and functionality. 

“The global collaboration with Avaya is an example of how Microsoft, collaborating with other industry leaders, is meeting businesses’ requirements for integrated communications solutions that transform customer and employee experience,” said Scott Van Vliet, Corporate Vice President, Intelligent Conversation and Communications Cloud, Microsoft. 

To achieve maximum awareness and distribution of these powerful new communications solutions, the companies have designed and plan to execute a joint global goto-market and co-selling strategy.