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How Concept Resourcing can help you find the right people for your business

Concept Resourcing is one of the UK’s fastest growing recruitment agencies. Established for 15 years, the company has become a leading supplier of permanent and contract staff to both OEMs and resellers operating within the office equipment sector.

According to Tom Mills, Managing Consultant of the company’s document solutions division, one of its key strengths is a commitment to building long-term relationships with clients. “We work in partnership with clients not just to fill current vacancies, but also to enable them to develop an effective, flexible workforce that meets their business needs both in the short- and long-term,” he said.

Concept Resourcing recruits service, sales and solutions specialists on behalf of its ever expanding client base, which includes many major manufacturers and an increasing number of dealers including those with a nationwide reach, such as Altodigital, Capita DIS, Balreed and Vision. With over 15 years’ experience within the office technology developed a defined specialism in each of their areas.

Discipline-focused consultantsLast year the company placed over 160 photocopier engineers and in excess of 30 solutions consultants. Its success, says Mills, is down to its people.“We have one of the most experienced resourcing teams in our industry,” he said.

“Each division is staffed by ‘disciplinefocused’ consultants with a network of contacts and candidates in their chosen specialist area. Within the document solutions division, our consultants are all experienced recruiting within the MPS/Print industry, which gives them a unique understanding of both the client and the candidate markets.”

The document solutions team headed up by Mills includes Jodie Turberfield, who is responsible for recruiting engineers in the south, and Nicola Foxall, who manages roles for engineers in the midlands and the north. Caroline Bingham is in charge of placing solutions consultants and James Salmon looks after clients wanting to recruit professional sales representatives with both MPS and document solutions experience. “Each of these consultants spends 100% of their time recruiting in this vertical. They know their markets inside out and that ensures that we deliver a shortlist of candidates within 24 hours of receiving instructions that exactly meets the client’s brief,” added Mills.

Consultative approach

Committed to providing a first class service that delivers value for money, Concept Resourcing offers clients dedicated account management. Mills says it is this consultative approach that ensures they deliver the quality and quantity of candidates each client requires.

“Each client has access to a dedicated specialist consultant who meets with them to fully discuss and understand the business requirements. We know that time is precious and we promise only to deliver fully vetted candidates relevant to the job criteria. We also conduct competency assessments and personality profile testing,” he explained.

Ninety-seven per cent of candidates supplied passed probation last year. Witnessing increased client demand for industry experienced field sales personnel, in January the company launched a new sales division to address this need. It has also invested £60,000 upgrading its LinkedIn Recruiter accounts and advertises all positions on over 20 leading industry job boards.

Candidate-driven market

According to the UK Labour Report, in 2014 the UK saw the highest demand for permanent staff since 2007. In line with this, permanent salaries are increasing at their fastest rates since July 2007.

Tom Mills, Managing Consultant, Document Solutions Division, Concept Resourcing
Tom Mills, Managing Consultant, Document Solutions Division, Concept Resourcing

This suggests that employers are more confident in increasing permanent headcount and is good news for job hunters. The downside for employers, however, is that attracting and retaining quality candidates is becoming more competitive. According to Mills, this is pushing salaries up and in particular over the past six months has led to situations where counter offers have been made from employers desperate to hold onto their best talent.

Research recently conducted by the firm among 250 engineers that it has either placed or spoken to within the past 12 months reveals that competitive salary and benefits, friendly staff, a strong reputation, good training and a promotion path are important factors that need to be high on the agenda for employers when considering staff attraction and retention.

“Without a doubt, at this present time we are operating in a candidate-driven market,” said Mills. “This is mainly due to a shortage of industry-experienced professionals mixed with an increasing demand for them.”

He added: “Our unparalleled network of candidates built up over the past fifteen years puts us in a unique position to deliver to our clients. We have invested in cuttingedge recruitment technology to ensure that we can provide the best possible service. Although there is a candidate shortage, we have continued to place engineers, solutions consultants and more recently sales executives, with a number of leading manufacturers and resellers UK-wide.”

To request a copy of Concept Resourcing’s engineer survey results please email:

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