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In brief

Cybercrime victim rates fall The number of British businesses falling victim to cybercrime fell by a fifth in 2017, despite an increase in the volume of attacks, according to new research from Beaming. The greatest reductions in victim rates were among small and medium sized businesses, which invested heavily in cyber security last year.

The survey of more than 500 business leaders, conducted for Beaming by research consultancy Opinium, discovered that 43% of businesses suffered cyber security breaches in 2017. This was significantly fewer than in 2016 when more than half (52%) of firms fell victim.

CRM deployment picks up pace The State of the CRM Market 2018 – An SME Perspective study conducted by Workbooks, revealed that CRM deployment has picked up pace in recent years with 70% using a CRM solution. The survey found that the primary drivers for CRM adoption were to improve the productivity of customer facing employees (66%), enhance customer experience (62%), and reduce operational costs (49%).

Workbooks surveyed SMEs (£5m to £250m revenue) across the UK and found that nearly a third of SMEs still do not have any CRM technology in place. Obstacles to CRM adoption include a lack of resources to get things done (40%), cost (38%) and absence of the IT skills needed implementation (38%).

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