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Kingsfield focus on customer service

Kingsfield Computers is backing itself to achieve significant growth by placing the emphasis on delivering excellent customer service and the best prices.

The Northampton-based company is already a major supplier to NHS Trusts and to both local and central government, and as the COVID-19 pandemic continues to put pressure on public sector budgets, believes that delivering a simple service that meets the direct needs of its customers is the recipe for success.

As a result of its uncompromising approach to customer service and value, Kingsfield expects to achieve significant growth in 2020. While it is currently one of the smaller IT suppliers on major public sector frameworks, it expects turnover to grow by over 40% this year, to reach £5 million. The company is making further investments in internal systems and personnel and expects to achieve even higher rates of growth in 2021.

Kingsfield is currently listed as a supplier on five technology frameworks, including Crown Commercial Services (CCS) and National Procurement Service for Wales. It achieved a quality score of 86.2 (out of 100) on CCS. Separately, it has an average score of 4.9 out of 5.0 on Trustpilot reviews, and is working towards becoming ISO 9001 certified.

www.kingsfieldcomputers.co.uk

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