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Konica Minolta partners with independent expert print servicing provider Orrlo to deliver a flexible new option for technical support

Konica Minolta Business Solutions (UK) Ltd has today announced a new and unique partnership with independent print servicing provider Orrlo. The partnership will provide Konica Minolta’s print partners with a new and exciting option that delivers expert and accredited engineers, from a provider which is solely focussed on delivering superior technical support.

Graham Orr, co-founder of Orrlo with business partner Darren Logan, explains the rationale behind the partnership, “We are working with Konica Minolta to provide a new option for print resellers to revitalise their service delivery in these changing times. We felt that the timing was perfect to build an independent service offering, providing superior levels of service to partners and dealers within the industry and positioning Orrlo to become the default ’go to’ company for both independent consultancy and outsourced service.” 

With the print industry adapting to a changing landscape following the COVID-19 restrictions, many resellers have had to downsize their service teams in line with reduced print volumes. In coming out of this they are looking for new ways to deliver their service obligations, whilst remaining flexible and cost-efficient. Orrlo’s directors have a combined experience of over 50 years in senior management positions within the Managed Print Industry, having built and led highly successful in-house service operations. This is combined with the expert technical knowledge to recruit high calibre freelance engineers from within the industry, and this is demonstrated by Orrlo already having a substantial and rapidly expanding Nationwide team of service professionals in place.

Graham continues, “We match the needs of resellers and end users with the talents and professionalism of our highly experienced engineers. As our partner, Konica Minolta understands that the market needs a service option aside from the considerable investment of running it in-house or using the teams from potentially competing organisations. Orrlo provides the perfect middle-ground of service teams whose only agenda is to deliver the best support, that are trained and backed-up by Konica Minolta’s market-leading technology and assistance.”

Neil Hamilton, UK Channel Development Manager at Konica Minolta Business Solutions (UK) Ltd, also comments, “We are very excited to be partnering with Orrlo, which is in the perfect position to revolutionise the way the channel print industry sources its professional servicing and technical support. Many of our channel partners need to be able to grow or reduce their servicing operations to meet demand, but also need peace of mind that customers are being served by the right professionals. With Orrlo, resellers can rapidly expand this function to win new business and retain hard-won customers, all underpinned with a dependable SLA, whilst avoiding any fears over potential competition.”

Orrlo’s flexible approach means its professional teams can take on the entire remit of support for a reseller or be used in conjunction with in-house operations to meet increased demand or cover holiday/illness absences. Graham adds, “We pride ourselves on delivering the best service support with passion, clear communications, and expert service delivery. We cover all the UK, using the best local engineering professionals and matching them exactly to the needs of end users and resellers alike. We provide a completely dependable, flexible, affordable, and adaptable resource which offers all the benefits of an in-house team. Across the country we have dealers providing outstanding levels of service, even throughout this pandemic. We can help maintain these levels as we come out of this and demands increase – all with the full backing of Konica Minolta’s excellence in the market.”

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About Konica Minolta Business Solutions (UK) Limited

Konica Minolta’s innovations help businesses to shape the future, today, changing the way people conduct business and use technology to work smarter, faster and better. As a leading Smart Data and Digital IT Services company, we meet the changing needs of customers with our Digital Print, IoT, Artificial Intelligence and Augmented Reality solutions.

As a provider of comprehensive IT services, Konica Minolta also delivers consultancy and services to optimise business processes with intelligent workflow automation, and implements solutions in the field of IT infrastructure and IT security as well as cloud environments.

Konica Minolta’s solutions are proven to improve quality, reduce cost, eradicate risk, increase accuracy and streamline business processes. Recognising there are no two businesses the same, we pride ourselves on our customer partnerships and tailor our solutions to our customer needs, giving them the competitive edge they need to remain at the forefront of their markets.

Combining our market leading, award winning and easy to integrate technological platforms, with our strategic partnerships, business solutions and services portfolio, Konica Minolta is continually improving quality, reducing cost, eradicating risk, increasing accuracy and streamlining business processes for our customers. Our strategy has our customers at its core. With strong and mutually beneficial customer partnerships, our aim is to achieve mutual sustainable growth through technological innovation – giving shape to our customers’ ideas. We bring flexible solutions that not only meet our customer expectations, but exceed them, time after time.

Part of the global Konica Minolta Group, Konica Minolta Business Solutions (UK) Limited is headquartered in Basildon, Essex and operates out of 10 offices across the UK, employing over 750 people.

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