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London revealed as global hub for CX

London takes pole position as the top city globally for senior customer experience (CX) job opportunities, research by global reviews and customer insights technology company Feefo has found.

The research reveals that London, with 2,668 vacancies, has over five times (532%) more senior CX job opportunities than the average of 422 for the rest of the world.

“Customer experience is overtaking price and product as the number one differentiator for business and in response to this, the CX sector has grown massively in London over recent years,” said Steph Heasman, Director of Customer Success Feefo. “The number of senior job opportunities now available is a reflection of the commitment businesses are making to improve the customer journey,” she continued. “To drive this forward, businesses must now consider the transformative role of technology, as maximising the customer journey requires insight as well as human resources.”

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