The Total Economic Impact of M-Files, a commissioned study conducted by Forrester Consulting on behalf of the company, determined that the M-Files metadata-driven document management platform can deliver nearly a 270% return on investment over three years to midsize and enterprise customers. In addition, the November 2021 Forrester study concluded companies using M-Files accrue quantified benefits of over $5 million, consisting of better documentation and search functionalities, improved compliance and audit processes, and increased revenue. The research also found customers achieved $3.68 million in net present value (NPV) savings.
According to the study: “The M-Files metadata-driven document management platform allows content to be organised and processed based on what it is and does not depend on where it is stored or require a complex folder hierarchy structure. With this metadata structure, M-Files enables organisations to streamline and automate locating information, categorising and indexing documents, assigning permissions, initiating workflows, and more.”