Formerly the Service Director at Xerox’s Arena Group, Mick joins XBM at an exciting time as the company expands through new business and acquisitions, and develops into new areas of business.
“I’m delighted to have joined XBM Ltd as Service Director and I’m really looking forward to working with the leadership team on their next chapter.
“My career in the copier industry started in 1986, where I first served my apprenticeship at a Bradford based reprographics company, ultimately becoming a Field Service Technician in the late 80’s. Three decades on and having worked my way up the proverbial ladder, I’ve experienced and managed all aspects of service delivery, and whilst l look back at my technical days in the field with great fondness, it’s my current role that excites me the most.
“Delivering outstanding customer service is close to my heart and creating an efficient & healthy working environment, whilst ensuring the team are happy and have the correct tools and resources to do their jobs, is what drives me. Get the basics right and the ability to adopt a customer centric / trusted advisor mentality – will become second nature.” – Mick Harrison