Quocirca’s global Managed Print Services Landscape report identifies the drivers that are shaping MPS engagements and analyses how vendors are positioned to respond.
Research Director, Louella Fernandes said: “Businesses are planning to increase MPS spend, which is welcome news for providers. However, the market is mature, so they need to differentiate their offering and seek broader engagements that tap into customer demand for digital transformation, security and sustainability. Buyers are looking for additional services such as workplace services, IT managed services and collaboration services, so providers that respond to this demand will be better positioned to help organisations achieve the MPS objectives that have so far eluded them.”
Quocirca’s analysis finds competition is intensifying as vendors bring their different strengths and broader IT services experience to market. Xerox continues to lead the group, but its lead is being squeezed, particularly by HP which has made strong advances in deepening its security services and solutions portfolio. Ricoh stands out for its comprehensive range of non-print related IT and communications services. Lexmark continues to excel, particularly in distributed environments, boosted by its new cloud services offerings.
Fernandes said: “Leading vendors are pursuing a strategy of diversifying their offerings and strengthening competence in areas such as cloud, IoT, security and analytics. To succeed they must continue to build deeper relationships with clients across a broad range of areas and become a strategic partner to IT decision-makers and lines-of-business.
“The basic MPS market is mature but there are still opportunities for providers to seize opportunities to increase customer relevance and deliver value, especially by developing new offerings in less well-served areas such as IoT analytics and cloud-based print management.”