Over 1,500 dealers in 55 countries are leveraging MPS Monitor to manage their devices in a simple efficient way, improving customer service levels and drastically reducing costs. Michelle Ryder spoke to CEO Nicola De Blasi, to find out more about the company’s plans to partner with more dealers in the UK
In 2010, De Blasi spotted an opportunity to provide a platform that would enable dealers to automate the manual processes associated with installed printing devices. MPS Monitor was developed and launched in Italy and within five years, had become the leading platform in the Italian market.
Version 1.0 of the platform was first tested by Buyers Laboratory/Keypoint Intelligence in 2016 and achieved a Gold rating – an accolade that positioned it among the best platforms on the market at that time.
“We didn’t look outside our home market for some time,” De Blasi explained. “However, we realised there was an opportunity to roll out the solution globally and so we invested heavily in a multi-language major technology refresh, building a new cloud-based, pay-per use platform which would deliver even more process automation, security and stability in data collection.”
This investment resulted in the launch of MPS Monitor 2.0 in 2019. According to De Blasi, the new SaaS cloud platform is completely different in terms of usability and stability compared to the earlier version and provides everything that a dealer needs.
Recently, MPS Monitor 2.0 was awarded a Platinum Rating by BLI in five main categories: features and productivity; usability; IT admin and security; support and training; and value. In its report, BLI stated: “MPS Monitor is a full-featured MPS solution that lets dealers monitor print fleets dispersed among many customers, proactively manage consumables replenishment and use powerful and sophisticated tools to analyse data.”
The 2020 BLI testing assessed the new features that version 2.0 brings to users. The report highlighted:
*Clustered DCA technology provides maximum reliability and security in data collection;
*Off-the-shelf integrations with most standard ERP platforms and a full API/SDK developer’s toolkit make it easier than ever to integrate with dealers’ IT systems;
*Security and privacy of data are managed within an ISO27001-certified environment;
*MS PowerBI Embedded Analytics and the new Supplies Intelligence module allow dealers to optimise their operational processes and analyse critical data through the most advanced AI and BI technologies.
“BLI’s Platinum seal is an excellent achievement for us, that rewards the incredible job that the whole MPS Monitor team has done to create version 2.0,” De Blasi said. “Our clear objective since we started the design and implementation of the new version, was to position the platform way above the market in terms of feature richness, usability, security, integration and business value. The 2020 BLI report and the Platinum evaluation make us feel that this task was fully accomplished, and the excellent feedback that we get every day from the thousands of dealers using MPS Monitor 2.0, are fully confirming this.”
MPS Monitor is available to dealers in over 55 countries worldwide. The company manages EMEA customers from Italy and has a presence in Korea which covers the APAC region and in the US, looking after US, Canada and Latin America. Additionally it has distribution partners across EMEA, South Africa, India and Latin America.
De Blasi says the company is looking to partner directly with dealers in the UK but expansion will also be assisted through its partnerships with companies including Katun and Asolvi. The Asolvi relationship is pertinent in that it provides seamless integration between MPS Monitor and the ERP platforms used by dealers in the field.
HP Smart Device Services
Notably, MPS Monitor has full integration of all the functions available on the HP Smart Device Services (SDS) platform and is the platform of choice for HP to provide HP SDS, in selected countries, particularly in the US.
New functionalities within the MPS Monitor SDS platform allow HP partners and dealers to provide a superior level of service – printer fleet managers have advanced and innovative tools for remote hardware management, diagnosis and problem solving, thus reducing effort and costs for maintenance operations, improving service levels and maximising customer satisfaction.
Device configuration and remote remediation functions allow dealers and maintenance teams to manage, configure and update all the printers installed at their customers’ premises without having to go onsite, while ‘diagnose before dispatch’ enables most hardware problems in devices to be diagnosed remotely, so that maintenance teams can proactively dispatch an onsite technician only when actually needed, and improve first time fix rates. Remote embedded web server access provides service staff with permanent and secure remote access to the printer’s embedded web server, without any need to activate a VPN or other remote access to the customers’ network.
MPS Monitor SDS drastically reduces incoming customer calls, speeds up the response time and simplifies maintenance processes. Proactive device monitoring enables remote diagnosis, often before the customer even knows there is an issue to report, reducing machine downtime and repeated interventions for the same problem. In addition, if an intervention requires parts replacement, the SDS system will identify the parts required and, thanks to an integration with supplier systems, check availability and location in real-time.
“With the release of proactive support and remote maintenance for HP devices, MPS Monitor has confirmed its leadership position in remote monitoring and management of printing devices. HP partners and dealers all over the world can now implement more efficient and cost-effective processes for managing their technical support and customer services,” De Blasi explained.
“We plan to continue integrating within MPS Monitor all the future functionalities of the HP SDS platform, so that we can always provide the maximum value and most innovative technology to HP partners and dealers worldwide,” he added.
Integrated business intelligence
MPS Monitor has just launched Analytics, a complete business intelligence platform based on Microsoft PowerBI technology.
All MPS Monitor 2.0 users can now create sophisticated business intelligence reports, dashboards and interactive visualisations to make faster and more effective business decisions on their customers’ and devices’ data, without having to purchase a PowerBI licence, and without exporting or transferring data between different systems.
“For over a decade, MPS Monitor has been the ideal solution for dealers who want to optimally manage their business processes,” De Blasi said. “We are excited about entering the UK market, bringing the power of the platform to UK dealers and replicating the success we have enjoyed in other regions worldwide,” he concluded.
MPS Monitor 2.0 highlights
Usability– the system is accessible through a web portal, fully redesigned using the most advanced UX design technologies, which provide extreme ease of use and the best navigation experience, streamlining repetitive tasks wherever possible.
Data collection reliability – devices’ data collection process has been highly optimised and made even more reliable, thanks to a new multi-platform DCA and the unique DCA clustering technology, which ensures continuity of data collection on all customers.
Business processes management – consumables management is integrated in a single, fully automated end-to-end process, while the new engine for contracts management covers the whole invoicing process, up to the issuing of invoices in PDF, XML or CSV, ready to be sent to customer and/or imported into dealers’ accounting systems.
Security and regulatory compliance – MPS Monitor 2.0 operates within an ISMS in compliance with the ISO/IEC 27001:2017 standard, the worldwide-recognised standard for Information Security. Processing of personal data within the system is performed in full compliance with the GDPR, for all customers and dealers where this regulation is applicable.
ERP/CRM /service management integration – provides more than 20 off-the-shelf connectors for the most used ERP platforms in the worldwide market: dealers that use products like Evatic, Purpose 2serv, Vantage, eAutomate, Forza, Jim2, MS-Dynamics NAV, ADV, and many others, may activate an integration between MPS Monitor and their ERP with only a few clicks. For all other dealers, MPS Monitor APIs allow third-party developers access to any data or function in the system from any external application.
Analytics and Business Intelligence– MPS Monitor Analytics, a complete Business Intelligence platform based on Microsoft PowerBI Embedded technology is now fully integrated into MPS Monitor 2.0.
PrintReleaf – MPS Monitor 2.0 also integrates with PrintReleaf technology, so dealers using MPS Monitor can provide PrintReleaf reforestation service to customers.
MPS Monitor 2.0 is available from the cloud as a Software-as-a-Service (SaaS), pay-per-use license for all resellers of any printer brand in any country who wish to manage their devices in a simple and highly efficient way, by improving customer service levels, and drastically reducing costs.