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MSP market competitive but healthy

The latest Managed Service Provider (MSP) Global Pricing Survey from cloud-based IT management software provider Kaseya reveals a healthy global MSP market, albeit with greater levels of competition.

Bulletin - Print IT Reseller
Bulletin – Print IT Reseller

The report, based on a survey of nearly 700 MSP firms in more than 30 countries, provides insight into what managed service providers currently offer, how they price key services and how the business of offering managed services has changed over the past year.

One of the key trends is that higher-growth MSPs are pricing higher, going after larger deals and implementing value-based pricing with their customers. They are also providing advanced services that lower growth counterparts don’t offer as frequently.

Another trend is heightened competition. For every category of managed service included in the 2013 survey, the percentage of 2014 respondents offering those services increased significantly. Network and Connectivity Support, Monitoring Client IT Service Levels and Cloud Monitoring services showed the most dramatic increases.

Currently, less than 10% of respondents offer full Mobile Device Management (MDM) and Bring Your Own Device Management (BYOD) services, although over 20% plan to offer mobile device management within the next six months.

The Kaseya MSP Global Pricing Survey Report can be downloaded from

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