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MSPs seeking European expansion

Managed services’ success depends on both scale and maintaining ongoing customer relationships, an aspect of the IT business which some traditional resellers find hard to accommodate. The European Managed Services and Hosting Summit 2018, which took place in Amsterdam on 29 May, provided a forum for discussing some of these issues around customer engagement and as a meeting place for MSPs across Europe.

The agenda for the day revealed a wide ranging set of topics, with keynotes from Gartner on how MSPs increasingly need to differentiate to succeed, from legal experts Sorainen on the impact of a rising tide of compliance above and beyond GDPR, and from Technology M&A experts Hampleton Partners’ experts on how to succeed in the merger and acquisition market.