Assisted reality wearable solutions provider RealWear, has launched RealWear Cloud, marking the company’s major shift from a hardware-centric company to a fully platform-centric business.
RealWear Cloud is a new multi- purpose software offering for IT and business operations. Through the new dashboard, IT and business operations can remotely and securely streamline control of their RealWear device fleet. As companies grow their fleet of RealWear devices, RealWear Cloud allows for convenient low-touch, over-the-air firmware updates, keeping the devices secure and company data protected.
In addition, RealWear is introducing RealWear Cloud Assistance as part of the offering. RealWear Cloud Assistance provides real-time remote technical support and troubleshooting to frontline workers to quickly identify, diagnose and fix device issues.
“As the deployment of RealWear devices grows across sites and countries, it’s critical that we provide great IT tools and real-time metrics for those ultimately responsible for the successful deployment of the devices in the field,” said Andrew Chrostowski, Chairman and CEO. “We’re capturing data that will drive better decisions. It’s exciting to see RealWear transitioning from a device- centric company to a platform solution company with the introduction of our first software-as-a-service offering.”