2serv and CBS, Purpose Software’s service management software solutions for document and print management providers, are now
fully integrated with Westcoast.
Alex Tatham, Westcoast Managing Director said the integration will enable joint customers to achieve significant cost savings and increase efficiency. “It allows orders to be placed seamlessly via our bidirectional integration (EDI) and gives resellers full track and trace visibility with full invoice matching to streamline the payment authorisation workflow process.”
Resellers will be able to outsource the toner replenishment process, eliminate the need to maintain costly warehouse stock for all print devices supported and speed up the delivery process. It also removes the need to resolve any technical issues that end users may have when installing replacement toner cartridges as this is handled by Westcoast’s online and telephone-based support service.
Westcoast’s EDI/XML service provides 2serv and CBS users with access to up to the minute pricing and stock levels along with seamless automatic order processing and comprehensive reporting capabilities.
“Integration with Westcoast is the latest in a planned series of software enhancements that will maintain Purpose Software’s leading position in the market,” said Mike Burke, Managing Director of Purpose Software.