Samsung Electronics has launched a printer failure diagnostic tool for its MultiXpress range of printers.
The Smart Printer Diagnostic System (SPDS) is the industry’s fist mobile app to offer video and image-based guides for troubleshooting printers.
When a mobile device with the SPDS app receives an error message from a failed MultiXpress printer, the app automatically identifies the issue and displays a step-by-step troubleshooting guide. Engineers can also share video footage with colleagues.
General users can use the app to fix minor printer issues by referring to SPDS guides for every model of Samsung MultiXpress printer.
SPDS is available for download from Google Play and Galaxy Apps in 51 countries, and is offered in 9 languages including English, French and German.
David Song, Senior Vice President of Strategy Marketing and Sales, Printing Solutions, Samsung Electronics, said: “SPDS is an organic component of Samsung’s philosophy guaranteeing high quality across the board, from product development to maintenance.”