Tech Data has added another value added service to its growing portfolio, launching a break-fix option for printers and multifunctional devices. Available nationwide, the service will cover all leading brands, including Canon, Epson, HP, and Xerox, and will be available for partners to resell as their own white label offering.
“Providing a printer break-fix service is a logical progression for Tech Data,” said Mark Glasspool, Services Director, UK and Ireland.
“Tech Data is a leading distributor for all the leading print brands and – as we continue to expand our services portfolio – offering a break-fix maintenance option for printers and multifunctional devices feels like a natural evolution for us. It’s yet another service that our partners can offer as part of their own added-value portfolio, extending their own value proposition and revenue-generating potential.”
Tech Data now offers a number of print specific services. In addition to the breakfix offering, it provides options for onsite installation of printers and multifunctional devices, and its OpenMPS managed print service enables partners to offer a fully automated service for the replenishment of ink cartridges and toner for devices deployed in the workplace and/or at home.
“Tech Data has been steadily expanding its wider services portfolio to meet the growing needs of partners,” Glasspool added. “As enduser customers of all sizes digitally transform, adopt cloud and subscription services, and adapt to hybrid working, they are looking to outsource more of their everyday IT function. This has increased demand for services at a time when partners face a continual challenge in recruiting, managing and retaining technical staff. Many reseller businesses need additional capacity and are looking to Tech Data as their trusted partner to help them fill the gaps.”
