UK end-users and channel partners no longer face time delays or transportation costs returning failed TSC or Printronix branded printers to Germany for repair as TSC Printronix Auto ID has just opened a UK repair centre to better support this region.
“By opening a satellite repair centre in the UK, we can deliver faster resolution of repairs and a more cost-effective service for our distributors (VAD), resellers (VAR) and end customers nationally,” says Jaime de Sousa, Service Specialist, TSC Printronix Auto ID EMEA. “The centre enables us to abolish the shipping and import/export charges of returning failed printers to and from Germany, as well as get rid of delays caused by completing paperwork and awaiting custom checks. A UK base also ensures greater spare parts availability and alleviates any language barriers,” suggests Jaime.
Repair centre (RC) procedureIn practice, end users will report TSC printer faults to their VAR or VAD who will troubleshoot the issue with TSC’s technical team in Germany. Targeted repair times will typically fall within 3-7 days of receiving the device, depending on spare parts availability and the type of failure. The satellite centre will repair in-warranty and potentially out-of-warranty printers. Only full printers, complete with options and accessories, will be accepted not parts for repair. “This new UK repair facility reinforces our commitment to better supporting the country’s end-users and our channel partners and demonstrates our dedication to improving customer service here. It will be a seamless, more efficient process to repair and return hardware, with the repairs carried out by TSC Printronix Auto ID certified engineers,” says Jaime.
New repair centre notwithstanding, end customers and VARs can alternatively choose on-site service. This resource is not provided by the new satellite repair centre and more information can be found about the programme at https://emea.tscprinters.com/en/service-programs
To learn more about the new UK repair centre and procedures, end users should first contact their VAR, VAD or the TSC Printronix Auto ID technical team at firstname.lastname@example.org
About TSC Printronix Auto ID
TSC Printronix Auto ID is a leading provider of innovative thermal label printing solutions. Founded in 1991, the company owns and operates ISO certified production facilities and has offices around the world, serving customers in more than 100 countries.
The company offers a wide range of barcode label printing solutions including mobile, desktop, industrial, and enterprise-grade barcode label printers, RFID printers, integrated barcode label inspection systems, print engines, advanced printer software, standard and custom labels, and ribbons. The company’s products are used in nearly every industry including transportation and logistics, retail, manufacturing, warehousing, food and beverage, healthcare, and automotive. The company specializes in providing reliable, high quality label printing solutions to move products through the supply chain efficiently.
The company has sold more than 6.5 million printers around the world to meet the needs of small and medium-sized businesses to Fortune 500 companies. Learn more at www.tscprinters.com.