Leading supplier of billing and provisioning solutions, Union Street Technologies, has announced the launch of Billnow, an optional new feature for its aBILLity billing platform that provides a self-service management portal for use by resellers’ partners and customers. The Billnow portal promises to meet increasing customer demand for self-service options, whilst simultaneously reducing the cost of service for resellers.
By drawing data directly from the aBILLity platform, the Billnow portal allows resellers’ customers to view up to the minute changes in their service usage, conduct their own reporting, and even make changes to their services. In addition, Billnow enables customers to perform SIM swaps, check associated networks and SIM numbers themselves, and set bars for certain services.
The customer experience is greatly enhanced by enabling end-users to monitor and manage services as required. Resellers will also enjoy the dual benefit of reduced inbound calls and enquiries, lowering the cost of service by empowering end-users to help themselves.
The Billnow portal features a user-friendly, modern design, optimised for ease of use by Union Street’s user experience architects. The portal’s aesthetics can be customised and white-labelled with a reseller’s own logos and colour scheme, making it totally consistent with the reseller’s branding. Prominently placed advertising panels also provide resellers with options to promote additional products, services, and special offers.
Billnow was developed by Union Street following extensive consultations with its user community. These revealed an increasing trust and preference amongst end-users for online channels of self-service, driven by convenience and cost effectiveness. Also apparent was a corresponding pressure on resellers to meet customers’ expectations for digital service channels and keep pace with competitors’ service offerings.
Speaking on the release of Billnow, Managing Director, Vincent Disneur said, “Over the last two years we have seen a rapid change and evolution in the way we work. Consumerisation of B2B relationships is one such trend, with business users coming to expect the same levels of service they get in their personal lives, with their work interactions. Billnow has been designed with this in mind, giving users a broad range of options to self-manage and control the services they buy from the channel. Not only will Billnow help resellers to win new business by enhancing the customer experience, but it’s also a driving force in keeping their customers loyal and locking out competition.”
About Union Street Technologies
Union Street Technologies Limited is the UK’s leading provider of billing, provisioning, and customer management solutions to resellers operating in the communications, data, and IT sectors. Its award-winning solutions are used extensively throughout the UK and Europe to manage communications and data services including fixed line, cloud, mobile, data and next generation networks.
Following a sustained period of organic growth, profit, and financial stability, Union Street merged with fellow channel software vendor, Aurora, in 2020. Union Street acquired a third longstanding vendor, Shaftesbury Systems, shortly thereafter to create an independent cloud-based billing and provisioning software business for the channel. Union Street now serves a partner base of over 900 companies and combined its solutions are used to process circa £2bn of retail billing per annum.
Union Street has a policy of continual product development, investing millions of pounds per annum into R&D to ensure its product portfolio is always at the leading edge of technological innovation. This commitment to product development is matched by a commitment to provide comprehensive training, support, consultancy, and account management, enabling clients to leverage maximum value from Union Street’s solutions.
This approach of providing high quality software backed by outstanding support services is best summed up in the company’s strapline, ‘Powering Your Potential’.
