Xerox recently expanded its growing software portfolio with the acquisition of CareAR, an augmented reality support platform company that provides real-time access to expertise for customers, employees and field workers.
With CareAR software, remote agents and experts can virtually see the situation and visually guide a solution using a suite of augmented reality tools via desktop, mobile, and smart glass devices, as if they were in-person. CareAR’s platform seamlessly integrates with workflow leader ServiceNow, ensuring an end-to-end approach to work orders, cases and incidents for full visibility and better troubleshooting.
This expanded Software business will be led by Sam Waicberg, Vice President and General Manager of Digital Services for Xerox and former CareAR Co-founder and CEO prior to acquisition.
CareAR is the latest addition to a series of solutions Xerox has launched to provide digital transformation tools to customers. These include automation and centralisation solutions like DocuShare and XMPie, a flexible technology that allows customisation and personalisation of assets across customer touchpoints, both online and offline, for full marketing campaign integration.